Privacy Policy

Captain Safe Packers & Movers ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following information when you contact us, request a quote, or use our website:

• Your name, phone number and email address
• Pickup and delivery addresses
• Details about the items or goods you need transported
• Any messages, photos or documents you send us via WhatsApp, phone, email or our contact form

We do not knowingly collect sensitive information such as payment card details, national ID numbers or financial account information through our website.

2. How We Collect Information

• When you fill out a form on our website (e.g. requesting a quote)
• When you message us on WhatsApp or call us directly
• When you email us
• Automatically, through basic website analytics (such as Google Search Console) that show us how visitors find our site — this does not identify you personally

3. How We Use Your Information

We use the information you provide to:

• Prepare and send you accurate moving quotes
• Schedule and carry out your home shifting, office shifting, goods transport, car carrier or international relocation service
• Communicate with you about your booking, updates or any issues
• Improve our services and website based on general usage patterns

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Sharing of Information

We may share your information only where necessary to complete your move — for example, with our own moving crew, drivers, or trusted logistics partners handling your shipment (including international freight forwarders or customs agents for international relocations). We require anyone we share information with to keep it confidential and use it only for the purpose of completing your service.

We may also disclose information if required to do so by law or by a valid request from government or law enforcement authorities.

5. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, loss or misuse. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies & Website Analytics

Our website may use basic tools like Google Search Console to understand how visitors find and use our site. These tools do not collect personally identifiable information about individual visitors. If we begin using additional analytics or cookies in the future, we will update this policy accordingly.

7. Your Choices

You can ask us at any time to:

• Tell you what information we hold about you
• Correct any inaccurate information
• Delete your information from our records, where we are not required to keep it for legal or business reasons

To make any of these requests, simply contact us using the details below.

8. Children's Privacy

Our services are intended for adults arranging moving and transport services. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page with a revised "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

• WhatsApp / Call: 0331 350 4692
• Karachi Office: B46 Street 53, Darussalam Society, Korangi Crossing, Karachi
• Lahore Office: DHA Phase 3, Y-Block, Goal Market, FF-44
• Islamabad Office: G-12, Ghazali Road, Dhok Abdullah Market